Q: Has my order shipped yet? / Will I get a tracking number?
A: Labels are bought a few days before shipping out so you can get your notification on it. Sometimes people move or address is incorrect for some reason or another and that time is used to see if things were entered correctly. You will get an email saying that your order was shipped and will automatically give you a tracking number. If you haven't received a tracking number/email, then your order hasn't been shipped yet
Q: how long are preorders?
A: Preorders themselves are up for as long as I see fit to see how many people would like to buy them, the construction process will take at minimum 2 months for something like plushies and may take longer than that depending on amount it complexity. Updates will be attempted in a timely manner
Q: Why hasn't my order shipped yet?
A: This can be for a number of reasons such as time restraints on my end from my work outside my home keeping me away from being able to ship things out, or other factors like I'm waiting for shipping supplies to get to me so I can mail things out. I'm a one person working force when it comes to shipping out things, so apologies for the wait if it happens as I don't want to keep orders longer than I have to. I update on my twitter whenever delays happen when I'm available.
Q: Are preorders over? / How long will these be available?
A: If they're up on my store then they're still available. Preorders are mainly there to help me figure out how many to get made, and is the time where you can get a free goodie with your order (varies based on the product). If it's still listed on my store and not labeled as "SOLD OUT" then it's still available.
Q: Where are the Numby Plushes?
A: Waiting for new manufacturer to mail them out to me now, which when they do takes about 20+ days to get to me
If you want a refund before they start shipping out then you will get a 100% refund